The New Management Model

By Samer Zein

A new management model has been emerging for about the last twenty years. It includes such familiar concepts as leadership, vision, mission, teams, empowerment and customer focus. They have been applied in bits and pieces, but this doesn't work well because there are still remnants of the old system actively undermining the new. The new management model has different key success elements such as:

• The transition from traditional management to newly system management must be leaded by senior executives of the firm.
• Knowing the customers and get introduced to there customs, behaviors and back ground to have the full knowledge about their needs and wants.
• Internalize and allocate the companies’ strategy to customer requirements.
• Empowerment and authority delegation to the employees.
• Customers and company requirements must be communicated by managers and supervisors.
• Organizations must value their human resources.
• Build mutual relationships with theirs stakeholders-customers and suppliers.
• Researches reports about customers’ satisfaction and requirements must be done on in a well designed process.
• Organizations should adapt to continue change in the environment.
• Organizations should shed lights on their external and internal environments and make the analysis needed to account for these diverse factors.

This produces a very flexible organization where people will accept and adapt to new ideas and changes through a shared vision. That highly depends on awareness, environment, leadership, empowerment and learning. All of these are the building blocks combine together and create a base line for the new management model. Senior mangers face problems in restructuring their organization and shift to the new management model because here they are dealing with people and changing factors in the environment. Mangers and leaders should run the spirit of shifted thinking and lead it to their employees to adapt to change and be more customer oriented rather than product oriented.

The integration of the overall organizational strategy with customer benefits and requirements and empowering employees create the pass through financial success. Today organizations should no longer focus on profitability and how to increase the dollar per share. However, it is critical to find ways through out which they could understand their environment and create customer relationships and stand back to daily demands in order to improve performance and lead their target segment.